Responsible Gaming at JL29: Tools, Limits & Support
Gambling should stay entertainment, never a way to make money. JL29 builds the tools to keep it that way into every account, and points you to real help if play stops feeling fun.
Tools built into your account
You don't need to contact support to protect yourself, these controls sit in your account dashboard and take effect immediately:
- Deposit limits: set a daily, weekly, or monthly ceiling on what you can add.
- Loss and session limits, cap losses or playing time before you start.
- Reality checks, periodic reminders of how long you've been playing.
- Self-exclusion, lock your account for a chosen cooling-off period or longer.
Signs to watch for
- Chasing losses, betting more to win back what you've lost.
- Playing with money meant for bills, rent, or family needs.
- Losing track of time or hiding how much you play.
- Feeling anxious or irritable when you can't play.
If any of these sound familiar, set a limit today or use self-exclusion. Taking a break is always available and always free.
Where to get help
Free, confidential support is available. Call the National Center for Mental Health (NCMH) crisis line at 1553, it is free from landlines and Globe/TM mobiles and staffed around the clock. You can also reach out to our support team to arrange self-exclusion. Remember: you must be 21 or older to play, accounts must be in your own name, and the house always keeps a mathematical edge over the long run.
Frequently Asked Questions
How do I set a deposit limit?
Open your account dashboard, choose deposit limits, and set a daily, weekly, or monthly cap. It applies immediately and you can tighten it at any time; loosening a limit takes effect after a short cooling-off period.
What is self-exclusion?
Self-exclusion locks your account for a period you choose, from a short cooling-off break to a longer term. During that time you cannot deposit or play. You can start it yourself in account settings or ask support.
Where can I get confidential help?
Call the NCMH crisis line at 1553: free, confidential, and available 24/7. It is the right first call if gambling is affecting your wellbeing or finances.